Frequently Asked Questions
Everything you need to know about Goose Creek home products.
What is the estimated delivery time for my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
Are Goose Creek candles made with lead-free wicks?
Yes, all of our candles are crafted using 100% cotton, lead-free wicks to ensure a clean and safe burn for your home environment.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How can I prevent my candle from tunneling?
To prevent tunneling, ensure that each time you burn your candle, the wax melts all the way to the edge of the jar. This usually takes 2 to 3 hours depending on the candle size.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.